Booking Terms, Cancellation & Refund Policy

Booking and Payment

Book with 30%. Pay the balance 7 days before your tour. Free cancellation up to 7 days before departure. Payments are non-refundable thereafter. Bookings made at least 7 days before departure allow up to two date changes at no extra charge; bookings made within 7 days allow one. All date-change requests must reach us at least 48 hours before departure and are subject to availability.

Bookings may be made through our website. Please provide accurate personal and travel information and communicate special requests, such as airport pickups, child seats or accessibility needs, in advance. Booking confirmation will be sent by email once payment and tour availability have been confirmed.

Last-Minute Bookings — Subject to Availability

Last-minute bookings are welcome. Tours may be booked within 7 days of departure, including 24 hours before or on the same day, subject to availability. Bookings made within 7 days of departure require full payment at the time of booking and are non-refundable, but allow one date change at no extra charge when requested at least 48 hours before departure, subject to availability. Bookings made less than 48 hours before departure do not qualify for a date change.

The 7-day balance deadline does not prevent you from booking closer to departure. You may book 24 hours before departure, on the same day or at the last minute, subject to availability and confirmation by Samap Travels & Tours.

Cancellation and Rescheduling

You may cancel free of charge up to 7 days before departure and receive a refund of payments made to Samap for the cancelled tour. Payments are non-refundable after this deadline. Bookings made within 7 days of departure are non-refundable if you cancel.

Bookings made at least 7 days before departure allow up to two date changes at no extra charge. Bookings made within 7 days of departure allow one date change at no extra charge. All date-change requests must be received at least 48 hours before the scheduled departure and are subject to availability. Bookings made less than 48 hours before departure do not qualify for a date change. Please contact Samap with your booking reference to request a new date.

If Your Tour Is Unavailable

If Samap Travels & Tours is unable to provide your confirmed tour, you will receive a 100% refund of all payments made to Samap for the affected tour.

If you have paid for a last-minute booking and Samap cannot confirm availability or provide the tour, you will receive a 100% refund of the payments made to Samap for that tour. The non-refundable cancellation rule does not apply when Samap is unable to provide the tour.

Refund Process: 10–14 Days

Refunds are not immediate. Eligible refunds take 10–14 days to process after Samap confirms that the refund is due. This applies to eligible cancellations and refunds where Samap cannot provide the tour. Refunds cover payments made to Samap for the affected tour.

To request cancellation, rescheduling or a refund, contact us with your booking reference, tour name, departure date and the email address used for the booking. We will confirm the status of your request and any refund due.

Contact Us

Email info@samaptravels.com or WhatsApp +234 815 996 0000 for booking, cancellation, rescheduling and refund assistance.