Frequently Asked Questions

Choose a tour and available date on our website, or contact our team for a custom itinerary. Review the itinerary, inclusions and booking terms before paying. Keep your booking reference and check your confirmation details.

Yes. Last-minute and same-day bookings are welcome, subject to availability. Contact us to confirm availability before paying. Bookings within 7 days of departure require full payment and are non-refundable unless Samap cannot provide your confirmed tour.

For advance bookings, a 30% deposit can be arranged by direct bank transfer through our team. The balance is due 7 days before departure. Website checkout currently collects the full payment; it does not offer a 30% deposit option. Bookings within 7 days require full payment.

Pay online through the available Paystack or PayPal option at checkout, or arrange a direct bank transfer with our team. See Payment Options for details.

Cancel free until 7 days before departure. Payments are non-refundable thereafter, including bookings made within 7 days of departure. Date changes may still be available under the conditions below.

Bookings made at least 7 days before departure allow up to two free date changes; bookings made within 7 days allow one. Request every change at least 48 hours before the scheduled departure. All changes are subject to availability. Bookings departing in less than 48 hours do not qualify for a date change.

You will receive a 100% refund of all payments made to Samap for the affected tour. This also applies if a paid last-minute tour cannot be provided because it is unavailable. Refund processing takes 10–14 days and is not immediate.

Contact our team with your booking reference, tour date and request. Eligibility depends on the booking conditions. Eligible refunds are processed within 10–14 days. Read the full Booking Terms, Cancellation & Refund Policy.

We offer tours across Nigeria, Benin Republic, Togo and Ghana, including private day tours and multi-country journeys. Check your selected itinerary for the destinations and duration.

Our private tours are arranged for you and your travelling party. Solo travellers, couples, families and groups are welcome. Contact us to tailor destinations, dates and travel preferences; arrangements and pricing depend on the agreed itinerary.

The Inclusions section on your selected tour lists the services covered. All entrance fees and taxes for scheduled destinations and attractions are included. Flights, accommodation, meals and other services are included only where stated in that itinerary.

Check your tour’s pickup area and Inclusions section. Share your accommodation or meeting point with our team so the agreed location and time can be confirmed. Airport transfers and pickup outside the stated area can be arranged on request.

Tell us the children’s ages and any mobility, dietary or other practical requirements before booking. Suitability, child pricing and accessible arrangements depend on the tour and its activities; our team will help you choose an appropriate experience.

We can assist with travel documentation and coordinate arrangements for multi-country tours. Entry requirements depend on your nationality and route. Confirm current requirements before travel and carry the required documents. Visa and entry decisions remain with the relevant authorities.

Bring comfortable clothing and walking shoes, sun protection, drinking water as advised, personal essentials and the documents required for your itinerary. Review the Before You Go section of your tour and ask our team about activity-specific preparation.

Our team will assess the conditions and discuss any necessary itinerary adjustment or available alternative. If Samap cannot provide your confirmed tour, the full-refund policy applies.

We regularly share suitable tour photographs and videos in our ongoing promotion, where legally permitted. Tell us if you prefer not to be featured, or request removal from channels we control. Read our Privacy Policy for the full details.

Email info@samaptravels.com or WhatsApp +234 815 996 0000. Our published hours are Monday–Sunday, 8:00 AM–6:00 PM. For a tailored journey, use Plan Your Trip.