Privacy Policy

01. Who handles your information

Samap Travels & Tours Ltd is responsible for the personal information it collects through samaptravels.com and its travel enquiries and bookings. Our regional headquarters is at 22 John Olugbo Street, Ikeja, Lagos, Nigeria. For privacy questions, email info@samaptravels.com.

02. Information we collect

• Enquiries and trip planning: your name, email address, telephone number and the travel dates, destinations, group details and preferences you choose to provide.
• Bookings and accounts: contact and billing details, selected tours, travel dates, booking correspondence, payment references and transaction status.
• Travel arrangements: information needed for a requested service, such as pickup details or traveller information for hotels, flights or visa assistance. Please share passport or other sensitive documents only when our team confirms they are needed and explains how to send them.
• Website use: pages visited, device and browser information, approximate location, cookie identifiers and interactions such as tour views, enquiry confirmations and booking activity. Website hosting and security services may also record IP addresses and technical logs.

If you arrange travel for other people, ensure you have their permission to provide their details. Avoid including sensitive information in general enquiry forms. Where children travel, the booking adult should provide only the information needed for their arrangements.

If you leave a public comment or review, the information you choose to publish may be visible to others.

03. How we use information

We use information to respond to enquiries, prepare quotations, coordinate tours and transfers, manage payments and refunds, provide booking updates, maintain accounts and records, and address support requests. Technical information helps us understand website use, maintain the site and investigate errors or misuse.

Depending on the purpose, processing is based on steps you ask us to take before a booking or delivery of your booked services, legal obligations, consent where required, or legitimate interests such as service administration and website security. Optional marketing communications should offer a way to opt out; essential booking messages remain separate.

04. Payments, cancellations and refunds

Online payments are processed through the payment provider selected at checkout, currently Paystack or PayPal. These providers handle payment credentials under their own privacy policies. Samap receives information needed to identify and manage your transaction, such as the payment reference and status. Do not send card numbers, card security codes, banking passwords or one-time codes to us by email, WhatsApp or an enquiry form.

For direct bank transfers, we may use the payer name, payment reference and proof of payment to reconcile your booking. Where a bank refund is needed, our team may request the account details required to return your payment.

Payment methods, deposits, cancellation deadlines, date changes and refund eligibility are governed by our Payment Options and Booking Terms, Cancellation & Refund Policy. This Privacy Policy does not change those conditions.

05. Cookies and Google Analytics

Cookies and similar browser storage support functions such as your cart, account session and remembered choices. Blocking essential cookies in your browser may affect these functions.

We use Google Analytics to understand visits, tour interest and website activity. Analytics may process page URLs, browser and device information, approximate location, identifiers and events such as tour views, successful enquiries or purchases. Our custom enquiry tracking does not send your enquiry text, name, email address or telephone number to Google Analytics.

You can accept or decline analytics through the website banner and revisit your choice using the Cookie settings button. Your recorded choice is stored in your browser for up to 180 days. Declining analytics does not prevent you from enquiring or booking. Changing your choice affects future analytics use; it does not automatically erase information already processed.

For more information, read how Google uses information from sites that use its services.

06. Service providers and international travel

Information needed for your requested arrangements may be shared with the relevant guides, drivers, accommodation providers, airlines, payment providers and other travel partners. Website hosting, communications and analytics providers may process information to support those services. Information may also be disclosed where lawfully required by authorities or needed to address a dispute.

Because our tours operate across Nigeria, Benin Republic, Togo and Ghana, and some technology providers operate internationally, information may be processed outside your country. Sharing should be limited to the relevant purpose, with safeguards required by applicable data protection law.

WhatsApp, payment services, embedded reviews, videos and other external services have their own privacy policies. Opening a third-party link or interacting with embedded content may allow that service to collect information independently of Samap.

07. Retention and security

Retention depends on the purpose of the information: handling your enquiry, delivering and supporting your travel arrangements, keeping required transaction records, or resolving disputes. Some booking and payment records may need to remain after a cancellation or a deletion request because of legal, accounting or other legitimate recordkeeping requirements.

We aim to limit access to information to people who need it for their work and to use appropriate measures to protect it. No website or communication method can guarantee absolute security. For sensitive travel documents or concerns about a message requesting your details, contact our team before sending anything.

08. Your choices and rights

Subject to applicable law, you may request access to your personal information, correction of inaccurate details, deletion, restriction of processing or a copy in a portable form. You may object to certain processing or withdraw consent where processing relies on consent. Withdrawal does not affect processing lawfully carried out beforehand.

Email info@samaptravels.com with the subject Privacy Request and tell us what you need. We may ask for reasonable information to verify your identity before disclosing or changing personal records. You can also raise a concern with the Nigeria Data Protection Commission or the relevant authority in your jurisdiction.

09. Tour photography and ongoing promotion

Photography and video form part of how Samap shares its tour experiences. We regularly use suitable images from our tours for ongoing promotion on our website, social media, brochures and other marketing channels, including after a tour has ended, where permitted by applicable law and the rights of the people pictured.

Prefer not to be featured? Tell our team before or during your tour if you do not want to appear in promotional photographs or videos. Your choice will not affect your tour service. We obtain permission where legally required, including parental or guardian permission for promotional images of identifiable children.

Request removal at any time. If an image featuring you has been published and you would like it taken down, email info@samaptravels.com or contact us on WhatsApp: +234 815 996 0000, identifying the image or sharing its page link. We will stop future promotional use and promptly remove it from our website and other channels we control. Material already printed or independently copied or shared by others may not be fully retrievable; we will explain any practical limits when handling your request.

If you send photographs for us to share, please confirm that you have the right to permit their use and the permission of other identifiable people pictured. This section does not transfer ownership of your photographs to Samap.

10. Updates to this policy

We may update this page when our services, website tools or information-handling practices change. The date at the top identifies the latest version. Any change to booking, payment or cancellation conditions belongs in the relevant booking policy.