Booking Policy
- All bookings must be made through our website, www.samaptravels.com.
- Booking confirmations will be sent via email after successful payment.
- Guests are responsible for providing accurate personal and travel information during booking.
- Special requests such airport pickups, child seats, or accessibility needs should be communicated in advance.
Cancellation & Refund Policy
- Guests may cancel their reservation up to 24 hours before the scheduled experience for a full refund.
- Cancellations made less than 24 hours before the tour start time may not qualify for a refund.
- Refund processing timelines may vary depending on the payment provider or bank.
- In the event of severe weather, government restrictions, safety concerns, or unforeseen operational circumstances, tours may be rescheduled or refunded at our discretion.
- Customized, private, or specially tailored experiences may be subject to separate cancellation terms.
- Refunds apply only to services paid directly through our official channels.
Need help?
Contact us at via info@samaptravels.com or on Whatsapp via +2348159960000 for questions related to tours, refunds and returns.